NCFE Level 3 Award in Education and Training

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Working with other professionals

NCFE Level 3 Award in Education and Training Understanding Roles and Responsibilities in Education and Training (URET) Working with other professionals

As we have seen, it is important to have clear boundaries and work with other professionals who are more specialised in the support that can be provided. Let’s review how other departments and professionals can help.

Some of the other departments or individuals you may work with are:

  • Administration
  • Finance
  • Learning support
  • Curriculum leaders
  • Quality assurance
  • Caretakers
  • IT
  • Student support
  • Examination officer

Depending on your organisation to get the extra support needed, you may have a discussion with another professional. For example, a quick chat with the caretaker to help move furniture or IT department if some software isn’t working. Alternatively you may need to go through a formal referral process. Below is a diagram of how the referral process may work.

Accessibility need

Visual impairment referral diagram 1. Learner declares visual impairment at an IAG session 2. Learner is referred to the learning support department to discuss support needs 3. Resources are adapted and a screen reader is purchased to involve the learner is the session.

The organisation’s learning support department can help with many learner needs related to accessibility.

Personal need

Financial need referral diagram 1. Learner need. Learner declares through a 1 to 1 discussion, they are having financial difficulties. 2. Referral. You give external information about the Money Advices Service, a government website. 3. Support. The learner is supported by an External Agency to help create a budget and get advice on extra help.

Summary

If you do not have a specific department to deal with personal needs, such as a learner support department, information on reputable local and national organisations like the Money Advice Service, Citizens Advice Bureau or the charity Mind, can be supplied to the learner.

Knowledge of your referral processes and procedures or a list of reputable external organisations, enables you to help resolve individual needs or unexpected situations quickly. It also supports the professional boundaries between you and your learners as well as you and other professionals.

Before you move on to the next section, complete the Working with other professionals assessment below

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